Computer Problem Report Form1.
Describe your problem:________________________________________________________________2.
Now, describe the problemaccurately:________________________________________________________________3.
Speculate wildly about the causeof the problem:________________________________________________________________4.
Problem Severity: A.
Minor __ B.
Minor __ C.
Minor __ D.
Trivial __5.
Nature of the problem: A.
Locked Up __ B.
Frozen __ C.
Hung __ D.
Strange Smell __6.
Is your computer plugged in?
Yes __ No __7.
Is it turned on?
Yes __ No __8.
Have you tried to fix it yourself?
Yes __ No __9.
Have you made it worse?
Yes __10.
Have you had a friend who knowsall about computers.
Try to fix itfor you?Yes __ No __11.
Did they make it even worse?Yes __12.
Have you read the manual?Yes __ No __13.
Are you sure you've read the manual?Maybe __ No __14.
Are you absolutely you'veread the manual?No __15.
If you read the manual, do you thinkyou understood it?Yes __ No __16.
If Yes, then explain why you can'tfix the problem yourself.________________________________________________________________17.
What were you doing with your computerat the time the problem occurred?________________________________________________________________l8.
If you answered nothing, then explainwhy you were logged in?________________________________________________________________l9.
Are you sure you aren't imaginingthe problem?Yes __ No __20.
Does the clock on your home VCR blink12:00?Yes __ What's a VCR?
__21.
Do you have a copy of PCs for Dummies?Yes __ No __22.
Do you have any independent witnessesto the problem?Yes __ No __23.
Do you have any electronics productsthat DO work?Yes __ No __24.
Is there anyone else you could blamethis problem on?Yes __ No __25.
Have you given the machine a good whackon the top?Yes __ No __26.
Is the machine on fire?Yes __ Not Yet __27.
Can you do something else instead ofbothering me?Yes __ |
